Questions
Questions? We've got answers.
Don't see yours here? Give us a call or send us a message. A real person reads every one.
Delivery and setup
Do I need to tow anything?
Nope! We deliver the trailer, hook up the water and power, and show you how everything works. When you're done, we come back and pick it up. No truck or hitch needed on your end.
What do you need on site?
A fairly level spot our truck can get to and back out of, with a standard 110V, 15-amp outlet and an outdoor spigot nearby. If you don't have power or water there, just let us know and we'll bring a generator or a fresh water tank.
How much room does it need?
Picture a long pickup truck pulling a trailer. You'll need room for that to park and to get in and out. Width is rarely the issue; soft grass after a rainy week is more often the tricky part. If you have any concerns about access or placement, let us know and we'll talk it through.
Who sets it up?
We do! We hook up the water and power when we deliver and walk you through everything before we leave, so there's nothing for you to plumb in. The one thing we ask is a spot that's already fairly level, since we don't level the trailer on site.
What if the power or water fails during the rental?
Just give us a call and we'll help get it sorted. You can reach us at (865) 640-4371.
Booking
How far ahead should I book?
We ask for at least 2 days' notice where we can. Need it sooner? Call (865) 640-4371 and we can often still help. We only have one trailer, so weekends tend to fill up first. If you have a date in mind, it's worth calling early.
How do I book?
Call or text us at (865) 640-4371. You can also email us at dogwoodtrailerscompany@gmail.com. We'll check the date, answer any questions and go over payment with you. Once we've confirmed it, your dates show as booked on the calendar. Get an estimate
How do I pay?
We take cash, Venmo or Zelle. You can pay any time before delivery, or when we deliver. We don't take checks.
Is the estimate the final price?
Usually, yes. It's worked out from your dates, your add-ons and the driving distance to your address. If anything about the site changes the job, we'll tell you before you book.
Do the delivery and pickup days both count?
Yes. If we deliver on Friday and pick up on Sunday, that's three days, since the trailer can't go anywhere else in between. A one-day event is just one day: we can drop it off during the day and pick it up that night. If your event runs past 9:00 PM, we'll pick it up the next morning, and that morning is on us. On the calendar, just pick a single day.
Can I change or cancel?
Just call, text or email us as early as you can. Changing dates is usually easy if the trailer is free. If you cancel 14 or more days before delivery, there's no charge. Inside 14 days, there's a $100 cancellation fee. The full terms are in our rental agreement. Read the rental agreement
What if something gets damaged, or there are extra fees?
Most rentals end with nothing extra to pay. If there is damage, smoking in the unit ($150), an overflow call-out ($150) or cleaning beyond normal use, we'll go over it with you and send you an itemized bill.
The trailer
How many people does it cover?
Two private rooms, each with its own toilet, sink and shower. As a rough guide, that's comfortable for an event of up to about 150 guests, or a crew of around 20. If you're not sure, tell us your guest count and how long the day is, and we'll help you figure it out.
Is it a portable toilet?
Not at all. It has two private rooms, each with its own door, flushing porcelain toilet, sink and hot shower, plus heat and air conditioning. People are usually pleasantly surprised the first time they step inside.
Where does the waste go?
It goes into holding tanks on board. We pump them out and take everything to a licensed disposal site, so nothing goes into your ground or your septic system.
Does it work in winter?
Yes. It has heat as well as A/C, and the plumbing is built to be used year-round in our climate. If a hard freeze is in the forecast, we'll walk you through how to keep it running.
What condition will it arrive in?
It's pumped, washed and restocked between every rental, with toilet paper and soap ready to go. If anything isn't right when we set it up, just let us know on the spot and we'll take care of it.