Privacy

Your information, in plain terms.

Last updated November 10, 2026.

The short version

We only collect what we need to quote, deliver and get paid for your rental.
We never sell your information or use it for advertising.
No tracking or advertising cookies.

What we collect

When you get a quote: your dates and the delivery address, so we can check availability and work out mileage. As you type the address, it's sent to our map provider to suggest matches.
When you book with us: your name, email, phone number, delivery address, drop-off and pickup times, add-ons, and anything you tell us about the site or event.
When you sign the rental agreement: the name you type, the date and time, the version you signed, and your device's internet address and browser. That's what makes an electronic signature hold up.
When you pay: you pay by cash, Venmo or Zelle, before or at delivery. We record the amount and how you paid.
When you message us: your name, email, optional phone number and your message.

How we use it

To quote, schedule, deliver and pick up your rental, and to contact you about it.
To send booking emails: confirmations and the rental agreement to sign.
To keep track of what's been paid, and to bill any fees the rental agreement allows.
To keep spam and automated abuse off our forms.
To keep the business and tax records we're required to keep.

Who else handles it

We use a few services to run the site. Each only gets what it needs for its part:

Amazon Web Services hosts the site, stores bookings, sends our emails, and provides address suggestions and driving distances.
Cloudflare Turnstile checks that our forms are being used by a person, not a bot.
Google holds our business email and calendar, so your booking details (name, phone, address and times) are on our calendar and in our inbox.

We may also share information if the law requires it, or to recover money owed under the rental agreement.

Cookies

The public site doesn't use tracking or advertising cookies, and there's no analytics. Cloudflare Turnstile may use what it needs to tell people from bots. Our own sign-in cookie is only used on the owner's admin page.

How long we keep it

We keep booking records, including signed agreements and payments, for as long as we need them for the rental and for our tax and legal records, typically up to seven years. Contact messages are kept in our inbox. One-time links in our emails expire after 30 days.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it once we no longer need it for a booking, a payment or our records.

Contact

Questions about your information? Email dogwoodtrailerscompany@gmail.com, call (865) 640-4371, or use our contact form.